Shipping policy

SHIPPING POLICY

Thank you for choosing Brands N More for your shopping needs. We would like to provide you with important information regarding our shipping policy and shipment processing time.

Shipment Processing Time:

  • All orders are processed within 2 business days of receipt
  • Orders are not processed or shipped from Friday, 1 pm AEST through Sunday, or holidays
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days
  • If your shipment experiences a significant delay, we will contact you via email or phone

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout unless shipping is included
  • Shipping or delivery time depends on the third-party courier companies as we do not have control while shipping the parcel
  • Extra freight charges may apply to non-metro areas

Order Amount and Shipping Costs:

  • For orders, the standard shipping cost will be calculated at checkout
  • For any extra shipping cost due to locations or parcel dimensions provided by the courier company, customers will be notified via email or phone

Shipment to P.O. Boxes or APO/FPO Addresses:

Brands N More ships to addresses within Australia (AU) and regional addresses. We do not ship to P.O. boxes.

Shipment Confirmation and Order Tracking:

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

International Shipping Policy:

We currently do not ship internationally.

Incorrect Shipping Addresses and Refused Delivery:

We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by Australia Post or third-party freight companies. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded. Brands N More will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments:

If you didn't receive your order but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  • Call: 0425708369
  • Email: sales@brandsnmore.com.au

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.